Customers rarely leave over one bad moment — they drift away when nobody is in touch. OYNYX runs a proactive calendar for you, so every customer hears from you at the right time.
Why customers go quiet
No business decides to ignore its customers. It happens because today’s urgent work always wins, and the customer you haven’t heard from in months never feels urgent — until they’ve gone. Nobody owns the gap between “problem solved” and “next problem.” A schedule fixes most of it.
The proactive calendar
| Touch | When |
|---|---|
| Satisfaction check — a “no” triggers a recovery call | Right after a problem is resolved |
| Review request — only for customers who said it went well | A day or two later |
| Check-in — no agenda, just staying in touch | On the schedule you set |
| Renewal reminders | 60, 30 and 7 days before |
| Seasonal outreach | Before your busy season starts |
| Quiet-customer prompt | After a set time with no contact — you choose how long |
It’s written into your Playbook, and it runs whether or not anyone remembers.
Spotting customers on their way out
The workspace also watches for patterns: repeat complaints, missed appointments, fading engagement, shorter gaps between problems. When they add up, the account is flagged with the reason and a suggested next step.
- Starter — at-risk customers are flagged in your monthly recap.
- Growth — flagged in your Insights, with context, so your team can act.
- Premium — flagged, and a specialist makes the recovery call.
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