Is this AI, or real people?
Both, and we're specific about which is which. The AI layer meets every contact instantly on any channel and captures the details. A trained human specialist owns anything complex, sensitive, or unresolved, and reviews the AI's work. You're never talking to a black box, and your customers are never stuck in one.
Am I paying for one dedicated agent?
No — you're never served by a single person. Every plan is the AI layer plus a specialist pod. At Premium you get a dedicated day team — named specialists in business hours — with the shared pod overnight; never one individual whose vacation becomes your problem.
Do you book appointments into our system?
It depends on your industry, and it's set with you at onboarding. We capture and qualify every appointment — consultations for law firms, tours for property management, demos for SaaS — and either schedule it in our own system and hand you the details, or hand your team everything they need to place it. Where your own crews do the work, we qualify the request and hand it over ready. We don't log into your systems — you get clean, structured booking data from us.
Where does your job stop and ours start?
We handle your customers; your team does the work. Everything that needs your people gets escalated to them with the full context attached, ready to action.
How fast can we be live?
Typically about two to four weeks. Onboarding takes one to two weeks: a kickoff call, building your Client Playbook, configuring the AI layer, and connecting your phone, CRM, scheduling and helpdesk. Then we soft-launch on narrow hours under close QA before switching on full coverage.
I run a law firm. Where's the line?
We collect information, schedule consultations, chase documents and keep your clients updated. We never give legal advice, interpret law, or predict case outcomes — that guardrail is written into how our specialists are trained and into the AI layer's instructions.
What happens to my systems and my customers' data?
We don't work inside your systems — not at all. You don't hand us logins to your CRM, phone system or helpdesk. Whatever you route to us, we're equipped to handle on our own tools, and we give you clean, structured data back from day one — under a signed agreement with confidentiality terms. Specialists are trained on confidentiality discipline before they touch an account, and for law firms that means ABA Rule 1.6 handling.
What if my volume spikes?
Interactions above your band are billed at a flat per-interaction rate. If you're consistently over, we'll tell you — moving up a tier is almost always better value than paying overage.
