Pricing — OYNYX

STARTER

$4,500

per month · 300 interactions, then $18.75 each

Coverage Business hours, weekdays · 3‑hour emergency window (AI and a specialist) · AI on Sundays
Channels Phone, email and live chat
Your team AI + a shared specialist pod
Insights Monthly recap + the recommendation
OYNYX™ PartnerConnect Not included

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Recommended

GROWTH

$8,800

per month · 750 interactions, then $14.75 each

Coverage Extended hours, Monday to Saturday (~7am–9pm) · 5‑hour emergency window (AI and a specialist) · AI on Sundays
Channels All channels, including SMS
Your team AI + a shared specialist pod
Insights The full report — all 15 items + the recommendation
PartnerConnect The full PartnerConnect network

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PREMIUM

$23,500

per month · 1,500 interactions, then $19.75 each

Coverage Around the clock, Monday to Saturday — a live team overnight and on holidays · AI on Sundays
Channels All channels
Your team AI + a named United States day team — everyone who speaks to your customers between 7am and 9pm is in the US — with the shared pod overnight
Insights The full report + a monthly leadership review call
PartnerConnect The full network + priority matching and preferred vendors

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See everything in every plan ↓

Every client gets the whole system — workspace, service and Playbook. The tier sets how many hours, how proactive, and how deep the reporting goes. Volume above your band is billed per interaction, or you move up a tier.

ENTERPRISE

Above 1,500 interactions a month, or a coverage model the three plans don’t fit. Everything in Premium, scoped to your volume, your hours and your compliance requirements.

Volume and rate set to your numbers
Your own dedicated instance
United States-only handling across every shift
Multi-location and multi-brand

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Add to any plan

United States Team

$38,250 / month

Premium, with the overnight shift onshore as well. Every person who touches your account, at every hour, is in the United States. For firms whose clients ask who is on the other end at 3am.

Premium only · replaces the Premium fee

One-time cover

$110 / hour

A night, a weekend, a public holiday, a single day, a full week or a month — covered live by a specialist who knows your Playbook. Booked in advance, paid once, no commitment. Five-hour minimum.

Any plan · a 12-hour night $1,320 · a full day $2,640 · a week $12,600 · a month $54,000

More than one location

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Several sites, brands or operating companies under one account, each with its own Playbook, numbers and reporting, and a coverage window that follows your footprint from the earliest opening to the latest closing.

Scoped with Enterprise · included at Premium, which already covers every US time zone

Compare plans

Everything in every plan — and exactly what steps up.

Rows marked ▲ vary by tier — 25 in all: the plan terms, what the specialists and AI do, how deep the workspace and Insights go, PartnerConnect, notifications and the team behind the AI. Everything else is included identically in all three tiers.

Capability

Starter

Growth

Premium

◆ Plan

Monthly price

$4,500 / month

$8,800 / month

$23,500 / month

Included interactions

Up to 300 / month

Up to 750 / month

Up to 1,500 / month

Overage above the band

$18.75 each — or move up

$14.75 each — or move up

$19.75 each — or custom

Workspace users

Up to 5

Up to 15

Unlimited

Instance

Shared

Dedicated

◆ Support · reactive

Channels answered

Phone + email + live chat

+ SMS

All — phone · chat · email · text

Coverage hours

Business hours, weekdays

Extended, Mon–Sat (~7am–9pm)

Around the clock, Mon–Sat

Emergency window AI and a specialist on a true emergency, past your closing time

3 hours past closing

5 hours past closing

The whole shift, Mon–Sat

First response the same at every tier

AI instant · human <5 min phone, <2 min chat, <5 min text, <1 hr email

After-hours & overflow

AI answers any hour; emergencies reach a person in your window; the rest worked at open

Live through extended hours, Mon–Sat; overnight and Sundays captured

Full — a live team overnight & holidays, Mon–Sat; Sundays captured by AI and worked Monday

Where your specialists are the people who speak to your customers

United States in business hours; the wider team outside them

United States in business hours; nearshore evenings and weekends

United States, 7am–9pm, Monday to Saturday — overnight from the global team, or add the United States Team option for onshore at every hour

Triage & escalation the same at every tier

Acknowledged <15 min

Follow-up to resolution the same at every tier

Resolve or escalate <4 hrs

Capture request & full details

✓ Included

Answer your approved FAQs

✓ Included

Status updates / keep informed

✓ Included

Booking or ready tickets, reminders & confirmations

✓ Included

Log everything in our system — handed back to you as clean records

✓ Included

Quote & payment / invoice follow-up

✓ Included

◆ Success · proactive

Proactive check-ins

Basic

Regular (monthly / quarterly)

+ at-risk before they leave

At-risk flagging

Flagged in the monthly recap

Flagged in the workspace, with context

Flagged + proactive outreach

Monthly Insights

Items 1–5 + the recommendation · recap

All 15 items · full report

Leadership review call

—

✓ live, monthly — Playbook updates agreed live

Satisfaction checks & complaint recovery

✓ Included

Renewal reminders (contract / maintenance / lease)

✓ Included

Review & reputation requests

✓ Included

Win-back / re-engagement

✓ Included

Onboarding to value / seasonal check-ins

✓ Included

◆ Workspace depth

Insights snapshot on the dashboard

—

✓ Included

Trend visualization

—

✓ Included

Report archive

—

✓ Included

No-show recovery

—

✓ Included

Jurisdiction-aware deadline computation

—

✓ every industry

◆ PartnerConnect

Network access

—

Full — matching, lifecycle, proof, ratings, messaging, settlement, bring-your-own vendors

Full

Vendor performance in Insights

—

Items 9–11

Items 9–11 + trend analysis

Priority matching & preferred vendors

—

✓ your jobs surfaced first to top-rated professionals; preferred status for referred vendors

◆ Notifications

At-risk account alerts

—

✓ Included

Priority escalation path

—

✓ Included

◆ Your team

Specialist pod

AI + shared pod

AI + named day team (dedicated specialists in business hours) + shared overnight pod

▲ steps up by tier✓ included the same in every planAn interaction is any handled contact on any channel

Free tool · 20 seconds

What could better operations recover?

Any business, any size. Move the numbers to yours. This is a directional estimate of the revenue leaking out of your operations today — the customers you never answer, and the ones you don’t follow through with. On the walkthrough we run it against your real numbers.

Customer contacts / month400

Share unanswered or not followed through25%

Share recoverable with better operations30%

Average revenue per customer$800

Works for a plumber, a law firm or a SaaS team. Set each slider to your own numbers to see your estimate.

Recoverable with better operations

Move the sliders to your numbers

per year

Contacts slipping / mo

—

Recoverable / month

—

Map this to my real numbers →

A directional estimate from your inputs, not a guarantee.

Common questions

Pricing, answered.

What counts as an "interaction"?

Any handled customer contact on any channel — a call, a chat, an email thread, or a text exchange. It's the single unit we price on, because it's also what drives our cost.

Am I paying for a dedicated agent?

No. You're never served by one person. Every plan is the AI layer plus a specialist pod. "Dedicated" appears at Premium, and it means a named day team — specialists who own your account in business hours — with the shared pod carrying evenings, overnight and holidays.

Does the feature set change by industry?

No. Every client gets the same system at the same depth for their tier. Your Playbook loads it with your business — your work types, your deadline rules, your compliance requirements, your escalation paths — but nothing is added or removed because of the industry you're in.

What if I go over my volume band?

Extra interactions are billed at a flat per-interaction rate, and your monthly Insights shows exactly where you land. From Starter, moving to Growth pays for itself past about 530 interactions a month. Premium isn’t a cheaper rate — it’s more coverage: a named day team and a live overnight team, around the clock Monday to Saturday, with the AI holding Sundays.

How do I know it's working?

Every month you get the OYNYX™ ClientConnect Insights report: leads received, response time, conversion rate, missed-call %, satisfaction, and our recommendations. You'll see the value in numbers.

How are we billed?

One flat monthly retainer, month-to-month, onboarding included — never per rep, never per seat. Either side may end it on 30 days’ written notice, and there is no cancellation fee. For aligned Growth/Premium clients we also offer a hybrid: a base fee plus a performance bonus tied to your KPIs.

Priced on scope and volume — never on headcount.

The tier only sets how deep each job goes.

Everything in every plan — and exactly what steps up.

What could better operations recover?

Pricing, answered.

Not sure which tier fits? We'll tell you on the walkthrough.